Shipping policy

SHIPPING POLICY

For U.S. customers, our products are shipped via USPS Priority, UPS Ground in the continental United States, and offer free one-time sample shipping.

For International customers, our products are shipped via DHL international and/or customers' own shipping account.

If you place your order before 12 p.m. EST, it will usually be shipped within 7~10 days of the date you place your order, not including weekends and holidays. Orders placed after 12 p.m. CST or over a weekend or holiday, will be processed the next business day and usually shipped within 7~10 days of being processed.

Orders made from International (incl. Alaska, Hawaii, and less accessible areas) require additional handling fees to cover the processing of customs paperwork and special shipping arrangements, plus payment of actual shipping costs.

Insurance is required and based on the total package value. We will not held responsible for lost items during the delivery process. If items are lost during the delivery process, all complaints and inquiries should be handled and cleared directly with the postal service personal. Once the items are shipped and the tracking number is given, all responsibility is held by the postal service.

To accelerate the shipping and handling process, we advise our customers to check for spelling and/or typographical errors as well as making sure the credit card information entered is correct. All labels and addresses are printed and copied exactly the way customers enter them during the order process. If this is the case, and the item becomes lost, we will not be held liable for the lost item.